At KanzCollection, we strive to provide the best shopping experience. If you’re not fully satisfied with your purchase, our return and exchange policy is designed to ensure a smooth and hassle-free process. Here are the details.

Returns:

You can return your item(s) within 7 days of receiving your order. Items must be in original condition, meaning they should not have been worn, washed, or altered. All tags must still be attached.

Non-Returnable Items:

Certain items, such as accessories, customized orders, and sale items, may not be eligible for return. Please review product descriptions carefully before making a purchase.

How to Return:

To initiate a return, send us an email at [email protected] or contact us via live chat on Messenger or WhatsApp. We will guide you through the return process.

Return Shipping:

Customers are responsible for the shipping costs when returning items. Please ensure that items are returned in secure packaging to prevent damage.

Refunds:

Once we receive the returned items and inspect them, you will be notified about the status of your refund. Refunds will be processed within 5-7 working days and will be issued to your original payment method. Note that shipping fees are non-refundable.

Exchanges:

Size/Item Exchanges If you need to exchange an item for a different size or product, contact us within 7 days of receiving your order. Items must be in the original, unworn condition with tags attached.

Exchange Process:

Reach out via [email protected] or live chat on Messenger or WhatsApp to begin the exchange process. We will check the availability of the requested size/item and assist you further.

Shipping for Exchanges:

You will be responsible for shipping costs for both returning the original item and receiving the exchanged item. We recommend using a trackable shipping service to ensure safe delivery.

Damaged or Incorrect Items:

If you received a damaged or incorrect item, please contact us immediately via email or WhatsApp. We will arrange a replacement or provide a full refund, including the shipping cost.

Live Support:

We offer live chat support on Messenger and WhatsApp to assist with returns, exchanges, or any other inquiries. Our team is available to answer questions and help you with any issues throughout the process.

For more information or to start a return/exchange, contact us at [email protected] or through live chat on Messenger or WhatsApp. We’re always here to help!